How to Reach Support
We are here to help. The fastest way to reach us is through the in-app support section, where you can raise a ticket and track its status. You can also email our support team at support@espoversus.com with your registered username and a clear description of your query.
Grievance Officer
In line with applicable Indian law, we have designated a grievance contact. To raise a formal grievance, write to the Grievance Officer, EspoVersus at grievance@espoversus.com, or use the grievance option in the app.
Acknowledgement & Resolution Timelines
- We acknowledge every grievance within 24 hours of receipt.
- We endeavour to resolve grievances within 15 days of receipt.
Escalation to the Authority
If you are not satisfied with our resolution, you may escalate the matter to the relevant Authority within 30 days of our response, in line with the escalation framework under the applicable online-gaming rules. Each stage of escalation generally endeavours to resolve within 30 days.
Data-Related Grievances
For concerns about your personal data or privacy, contact the Grievance Officer at grievance@espoversus.com. Such grievances are handled under our Privacy Policy and the Digital Personal Data Protection Act, 2023, and may be escalated to the Data Protection Board of India if unresolved.
What to Include
To help us resolve your query quickly, please include your registered username, the date and details of the relevant Tournament, Match, or transaction, and any supporting evidence such as screenshots. The more information you provide, the faster we can investigate and respond.
Response Hours
Our support team operates on all working days, and grievance acknowledgements are issued within 24 hours regardless of when a complaint is received. Response times may vary slightly during weekends and public holidays, but the acknowledgement and resolution timelines above are always honoured.